Terms & Conditions

Elara IT Solutions

Last Updated: February 2026

These Terms & Conditions (“Terms”) govern all services, products, and agreements between Elara IT Solutions, LLC (“Elara IT Solutions”) and its clients (“Client”). By requesting services, accepting a quote, approving work, or submitting payment, the Client acknowledges that they have read, understood, and agreed to these Terms.

1. Quotes and Estimates

All quotes and estimates are valid for thirty (30) days unless otherwise stated in writing. Pricing is subject to change if vendor pricing, availability, or market conditions change prior to payment or approval.

Projects exceeding one thousand dollars ($1,000) or involving special-order hardware, software, or licenses may require a deposit or full prepayment before work begins or equipment is ordered.

2. Payment Terms and Late Fees

All invoices are due on the invoice date unless otherwise stated in writing.

Hardware, equipment, materials, software, and licenses must be paid in full prior to ordering unless otherwise agreed in writing. Service and installation fees are due upon project completion.

Invoices not paid when due are subject to a finance charge of 2% per month (24% annually) or the maximum rate permitted by law, whichever is lower. Elara IT Solutions reserves the right to suspend services for accounts that are overdue by thirty (30) days or more until the account is brought current.

Accepted payment methods include Cash, Check, ACH, and Zelle.

3. Scope of Work and Additional Services

Services are limited strictly to the scope outlined in the approved quote, proposal, or agreement. Any work requested outside the original scope shall be considered additional services and may result in additional charges.

Additional services will be billed at Elara IT Solutions’ then-current rates unless otherwise agreed to in writing prior to performance.

4. Cancellations and Refunds

Orders for hardware, software, licenses, or special-order items cannot be canceled or refunded once the order has been placed with a distributor or vendor.

Service cancellations must be submitted in writing. The Client is responsible for payment of all labor, materials, and expenses incurred up to the effective cancellation date. Deposits and payments for special-order items are non-refundable.

5. Ownership, Credentials, and Intellectual Property

All scripts, configurations, documentation, designs, and work product created by Elara IT Solutions remain the property of Elara IT Solutions until all related invoices are paid in full.

Upon full payment, applicable credentials, documentation, and access information will be transferred to the Client. Software licenses remain subject to the terms and conditions of the applicable software vendor and may require active subscriptions or accounts to remain valid.

6. Data Responsibility and Backups

Unless explicitly stated in writing, Elara IT Solutions does not guarantee data backups, data retention, or data recovery. The Client is solely responsible for maintaining adequate backups and verifying the integrity and availability of their data.

Elara IT Solutions shall not be liable for data loss, corruption, ransomware incidents, cybersecurity events, or data unavailability.

7. Warranty

Hardware warranties are provided solely by the manufacturer and are subject to the manufacturer’s terms and conditions.

Elara IT Solutions provides a ninety (90) day workmanship warranty on labor only. This warranty does not cover damage caused by misuse, abuse, unauthorized modifications, environmental conditions, power issues, customer-supplied equipment, or third-party actions.

8. Service Limitations

Elara IT Solutions is not responsible for delays caused by vendor shortages, shipping delays, acts of nature, or circumstances beyond its control.

The Client must ensure adequate power, network access, workspace, and physical conditions are available prior to installation or service. Additional work required due to unforeseen conditions such as damaged cabling, inaccessible walls, structural limitations, or electrical issues may be billed separately.

9. Emergency and After-Hours Services

Emergency, after-hours, weekend, or holiday services are subject to availability and may be billed at higher rates unless covered under a written managed services agreement.

10. Recurring Services and Auto-Renewal

Recurring services, managed services, and software subscriptions automatically renew unless canceled in writing at least thirty (30) days prior to the renewal date.

No refunds or prorated credits are provided for unused service periods.

11. Service Suspension for Non-Payment

Elara IT Solutions reserves the right to suspend or terminate services, including remote access, monitoring, and administrative support, for accounts with unpaid balances, without liability for service interruption or damages.

12. Confidentiality

Both parties agree to maintain the confidentiality of non-public, proprietary, or sensitive information disclosed during the course of services, except as required by law.

13. Limitation of Liability

To the maximum extent permitted by law, Elara IT Solutions shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, or business interruption.

Elara IT Solutions’ total liability for any claim arising out of or related to services provided shall not exceed the total amount paid by the Client to Elara IT Solutions for the services giving rise to the claim during the three (3) months preceding the event giving rise to the claim.

14. Collections and Legal Fees

If collection efforts become necessary, the Client agrees to pay all reasonable collection costs, including attorney fees, court costs, and related expenses incurred in enforcing payment or contract terms.

15. Termination

Either party may terminate ongoing services with thirty (30) days written notice. All outstanding balances become immediately due upon termination. Elara IT Solutions reserves the right to retain administrative access until payment is received in full.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from these Terms or services provided shall be brought exclusively in a court of competent jurisdiction located in Palm Beach County, Florida.

17. Acceptance

By engaging Elara IT Solutions, approving a quote, or submitting payment, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Contact Information
📧 info@elarait.com
📞 (561) 889-2882

Elara IT Solutions, LLC
We Manage IT. → You Grow.